Terms & Conditions of Steel Signature system

These terms and conditions are effective from September 23 2019 (updated since 15. May 2018)

Definitions:

Steel Signature services or the Steel Signature marketplace — is a marketplace provided by Steel Signature LLC that allows system users to get various business functionalities that help them to run their business.

Service provider or user — Company or person that provides services, rents tools, equipment, space etc. and uses the Steel Signature marketplace to accept and treat bookings online, send promotions, sell products and do other related things that helps them run their service business.

Client/s or service buyer/s — Clients can be any type of person that books an appointment or buys a product online with a service provider that has a user account with the Steel Signature marketplace. This can for example be patient, student, or client.

User account — When person or company signs up with the Steel Signature marketplace, they get a user account with the Steel Signature marketplace. This account can be used to register service providers, services, products for sale, make promotions and do other business related things.

Steel Signature is the processor of data for the clients of the Steel Signature marketplace. The user of the system, often same as service provider, is the controller of your data (the client data). You can ask the controller of your data for all personal information that he may hold on you, he can delete it and rectify by your requests.

Acceptable use policy

If you use the Steel Signature marketplace, you agree to that you will not:

— violate any laws, third party rights or our policies;
— use our sites and tools if you are not able to form legally binding contracts, are under the age of 18;
— fail to deliver services ordered from you, unless the buyer gets a refund or can get similar or same service at a different time and date agreed by both parties;
— interfere with other users’ listings;
— post false, inaccurate, misleading, defamatory, libelous content (including personal information) or use the service and site for link building purposes;
— take any action that may undermine feedback and/or ratings systems;
— distribute or post spam, unsolicited, or bulk electronic communications, chain letters, or pyramid schemes;
— distribute viruses or any other technologies that may harm any visitors of the site;
— harvest or otherwise collect information about users, including email addresses, credit cards without their consent.

Content and Data

When you upload and register content into the Steel Signature marketplace, including information about you and your staff, and service providers working at your company or for you, you confirm that you have full rights and permission to publish this information for anyone, anywhere in the world to see. Additionally you grant us a nonexclusive, worldwide, perpetual, irrevocable, royalty-free, sublicensable (through multiple tiers) right to publish this content on your booking website with Steel Signature, on the whole Steel Signature marketplace and on other partner sites such as but not limited to; our directories, other directories and Facebook sites and pages where clients can make bookings with you.

Distribution of this content on directories, partner sites and Facebook sites and pages is for increased visibility so clients can book directly with you from these places.

We have no interest in owning your material and this chapter is not intended to give us any such rights but only to make sure we have the rights to make your material appear on our sites, your booking sites with us, and in related directories that allow clients to make bookings with you and use our services. If you cancel your system with us, your material will be deleted from all our databases. Search engines, external sites and WayBack engines, may however still show your material for unknown time after you stop using our services, and how long they display it is not in our hands.

Account, Password and Security
Once you have created your user account, you should change your password in the admin interface of Steel Signature marketplace in Manage // Users section. You are responsible for maintaining the confidentiality of the password and access to your account. You are fully responsible for all activities that occur under your password or account.

Steel Signature cannot and will not be liable for any loss or damage arising from your failure to comply with this policy.

Limitation of Liability

Steel Signature is not responsible for yours or other users’ content, actions, or inactions. You acknowledge that our sites are venues to allow anyone to offer their services and for others to make reservations. We are not involved in the actual transaction between buyers and sellers (service providers). While we may help facilitate the resolution of disputes we have no control over and do not guarantee the quality, safety, or legality of advertised services, the truth or accuracy of user’s content or listings, the ability of sellers to provide services, the ability of buyers to pay for services.

We cannot guarantee continuous or secure access to our sites, services, or tools, and operation of our sites, services, or tools may be interfered with by numerous factors outside of our control. Accordingly, to the extent legally permitted, we exclude all implied warranties, terms and conditions. We are not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising, directly or indirectly, out of your use of or your inability to use our sites, services, and tools.

Steel Signature may offer you to work with external partners that offer services that can enhance or help you with your business. If you choose to work with Steel Signature partners, please be informed of their own terms and conditions and privacy policies. Steel Signature takes no responsibility of any incidents that may happen in their systems that may lead to data leak or content distribution. Steel Signature is also not responsible if they stop providing their services, or if their service goes down or has any security breach.

Some jurisdictions do not allow the disclaimer of warranties or exclusion of damages, so such disclaimers and exclusions may not apply to you.

Service provider’s Terms & Conditions and Privacy policy

You understand that as a service provider with a user account at the Steel Signature marketplace you are required to supply your own terms and conditions and privacy policy for your own clients. In Custom features section, you will find the Terms & Conditions feature where you should insert both your terms for usage of your service, as well as your Privacy policy for the personal data of your clients. You should also consider publishing your cancellation policy.

Things you should consider including are for example:

For Terms & Conditions

— Who is allowed to book your service, is there age limit
— How you expect payment to be performed
— What happens if client does not show up, is there refund or not
— What client can expect from your service
— What client can not expect from your service
— Where are you based
— Is client expected to show up earlier than planned service time
— What is your policy concerning product sales, returns, exchanges etc.
— If minors book services or buy products, how do you handle these cases
For Privacy Policy

— How do you handle client’s / patients data
— How long do you store the data
— Why do you store it
— Do you allow anyone else to access it
— What kind of access are others allowed to client’s data
• For ads
• For some analysing
• Etc.
— Inform them, they can request deletion, update and access to all personal data you keep about them
— How will you be treating deletion and update requests
— What are you doing to protect their data (use double authentication, auto deletion of data after predefined time, auto screen lock etc.)
— What kind of communication can the client expect to come to him because he is registered with you. Will you use promotion system or only general notifications concerning appointment, will he be asked for feedback concerning your services. You can make changes on feedback and notification deliveries up as needed inside the Steel Signature marketplace
— What systems are you using to store their data, here you should for example mention Steel Signature marketplace, with link to our Privacy policy
— Who are the personal data protection authorities to contact in your country, if the client has concerns about his data
— How and how quickly will you inform users in case there is break in into your system
IMPORTANT. There may be other things that are necessary to include in your Terms & Condition and Privacy policy. Please get a proper legal opinion what is the right thing for you to include. The above bullet points are just suggestions and can not be considered legal advice.

Client purchase protection

Steel Signature does not offer any purchase guarantees concerning client’s payments for appointment bookings or service purchases or other product purchases from service providers. Steel Signature offers service providers a way to sell their services, and buyers, clients, patients a method to book these services. Service providers can use our tools to offer their clients to pay for services online. Buyers and service providers share the responsibility for making sure purchases and service orders facilitated by Steel Signature are in good spirit, rewarding and hassle-free.

We encourage buyers to work with sellers before opening a complaint with Steel Signature. We take no responsibility for wrongful service orders, services provided by service providers or services not provided by service providers even if they are purchased and paid for.

It is strongly recommended that buyers inform themselves about the service provider before booking with them and before paying online and for the service providers to make sure buyers are for real.

Access and Interference

Information on the sites is updated on a real-time basis and is proprietary and/or is licensed to Steel Signature by our users or third parties.

You agree that you will not take any action that imposes or may impose (in our sole discretion) an unreasonable or disproportionately large load on our infrastructure; interfere or attempt to interfere with the proper working of the sites, services, or tools, or any activities conducted on or with the sites, services, or tools.

Indemnity

You will indemnify and hold us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of this Agreement, or your violation of any law or the rights of a third party.

If you as a service provider have a dispute with one or more clients, or if you as a client have dispute with one or more service providers you release us (and our officers, directors, agents, subsidiaries, joint ventures, and employees) from claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.

About us

Steel Signature LLC, established in 2015 is the creator of the Steel Signature marketplace. In January 2019, there was a re-organisation of the United States company. All the shareholders remain the same in both companies and for service providers and their clients, there are no changes concerning this division of operations.

The above terms and conditions that you accept, apply between you and Steel Signature LLC.

You may contact us:

E-Mail: support@steelsignature.com
Address: PO Box 641, Wexford, PA 15090, United States